With language barriers, the people we initially had to deal with had no real capability to determine fault. I think the security people who took down the incident report weren't even the same security who had to deal with the actual incident. I'd have to imagine their practices are standard and are along the lines of "don't admit fault; make sure passenger signs what we want her to sign". They acted as investigators and signing coercers and little more. Any decisions that were made were made later on.
I was more upset with them trying to bill us three months later. We had filed a formal complaint on our last day of the trip over the poor response and had spoken with one of the guest services managers for close to 30 minutes. So when a letter from the cruise line came three months later, I was expecting an apology, not a bill.
When this happened, my wife was in the final year of law school, so our response to the bill was probably atypical of a normal customer response, but even when they told us we wouldn't be responsible for the money and that they'd give us a credit for a future cruise, they still made sure to dismiss their liability and deny that they breached any duties.
One of the gross things with the incident was that another passenger started cleaning up the blood because no crew was doing it. Another passenger was a doctor and stepped in to help stop the bleeding while we waited for a wheelchair to take us to the doctor.
I was more upset with them trying to bill us three months later. We had filed a formal complaint on our last day of the trip over the poor response and had spoken with one of the guest services managers for close to 30 minutes. So when a letter from the cruise line came three months later, I was expecting an apology, not a bill.
When this happened, my wife was in the final year of law school, so our response to the bill was probably atypical of a normal customer response, but even when they told us we wouldn't be responsible for the money and that they'd give us a credit for a future cruise, they still made sure to dismiss their liability and deny that they breached any duties.
One of the gross things with the incident was that another passenger started cleaning up the blood because no crew was doing it. Another passenger was a doctor and stepped in to help stop the bleeding while we waited for a wheelchair to take us to the doctor.