> When you first get a device or a new program, you play with it. You turn things on and off and poke around in the preferences, right?
I do, you do, but the vast majority of people do not. Apple products ship with sane defaults and I agree with the parent that it's not Apple's fault if someone fiddles a special keyboard on that was off when the box was opened.
Regular folks just run with the defaults, which work fine for them. And the few people who work hard to become real experts on the platform do fine because they know at a deep level why problems occur.
But in between there is a range of people who know enough about Mac technology to dig in and play around and do some technical troubleshootin, but are unable or unwilling to really really dig in and spend time on hard technical details. In my experience nobody has a harder time with Apple products than these "mid-range" folks.
I do, you do, but the vast majority of people do not. Apple products ship with sane defaults and I agree with the parent that it's not Apple's fault if someone fiddles a special keyboard on that was off when the box was opened.
Regular folks just run with the defaults, which work fine for them. And the few people who work hard to become real experts on the platform do fine because they know at a deep level why problems occur.
But in between there is a range of people who know enough about Mac technology to dig in and play around and do some technical troubleshootin, but are unable or unwilling to really really dig in and spend time on hard technical details. In my experience nobody has a harder time with Apple products than these "mid-range" folks.