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> he lost their trust

What does this mean? Yes, I understand the English, but I mean deeper: What are you trying to say? And, why does it matter?

Who cares about "losing the trust of the users". What matters is that 99% of "professional workers" don't have a choice what mail/chat/calendar/word processor they use. Their IT department decided for them. And, if they do have a choice, what do they use instead?

> Oh well. Sundar is why we can't have nice things.

Most of Google is now mature products. Run it like a business -- maximize profits. It seems logical to me.



> Who cares about "losing the trust of the users". What matters is that 99% of "professional workers" don't have a choice what mail/chat/calendar/word processor they use. Their IT department decided for them. And, if they do have a choice, what do they use instead?

That's true until is isn't. Complacency's impact is subtle, but no company is actually invincible forever.


> Most of Google is now mature products. Run it like a business -- maximize profits. It seems logical to me.

It is logical if all you want is to extract maximum short-term value from what was already built. To me, the logical conclusion of this path is irrelevance in the long term.


What if they lose the trust of the IT department that chooses which office ecosystem they’re in..?




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