my company is experimenting with a chatbot for support.
Of course if you ask it to do something impossible with our product, the answer is a very long thing telling you where to click, which will never work.
It just won't ever say "can't be done".
When asking things that can in fact be done, it seems to get right the general direction, but the details are wrong. Of course a user without in depth knowledge will not know that.
Of course, it probably saves them thousands in support salaries. Of course, it's a little harder to quantify how much it's costing them in lost goodwill and sales, but who cares about the long term, right?
Of course if you ask it to do something impossible with our product, the answer is a very long thing telling you where to click, which will never work.
It just won't ever say "can't be done".
When asking things that can in fact be done, it seems to get right the general direction, but the details are wrong. Of course a user without in depth knowledge will not know that.
Our CEO loves it.