This is as old as the BBB - you never ever "pay to remove reviews" you just, as a paying member in good standing, have the ability to request review of reviews, and the working ability to make sure things are "accurate and resolved".

> Hmm, that doesn't correlate with what they say[0] on their support site: "No! Employers cannot pay Glassdoor to remove reviews."

They could easily be telling the truth there, but still be effectively selling a good rating. They'd just have to sell a service to help monitor the reviews in some way for violations of ToS. Suddenly ~all of the bad reviews are "spam", "libel", etc. It's amazing how broadly things can be recognized as abusive if your pocketbook depends on it.

I have _no_ idea if they're actually doing this or not, but it's along the lines of the scam many review sites use.

This is what I presume is happening too.

I have worked at several companies that received a lot of poor reviews and often what happens if you keep track of those reviews over several months is that they "mysteriously" disappear. Of course by that point the person who left the review has probably moved on to a new job and can't be bothered writing another review that is sufficiently vague as to avoid potential removal. One company I worked at even had its overall rating significantly messed with (over 0.5 change within a month), as those old reviews disappeared and "mysteriously" a bunch of vapid positive reviews appeared.

All that said, I still check Glassdoor before every job I interview for. You just need to be mindful - especially for larger companies who can afford the time to curate their reviews - that the score is perhaps a little inflated, and that the reviews that remain are as tactfully-worded as possible to avoid deletion.

I’ve noticed what I think is a trick to hide the negative reviews with default filters. When you first go to the reviews page it will say something like “Showing 30 of 35 reviews” and the filters are “English” and “Full Time”. Sometimes reviews don’t have those tags and most people don’t notice they are just being subtly filtered.

A factual review cannot be "defamatory, libelous or fraudulent" by definition.