> I'm not going to argue that many of Apples products aren't well built but MBPs have had their share of problems too
Yep Apples stuff definitely has a lot of build problems as well. You can also watch one of Louis Rossman's rants for perpetual internal design issues that cause machines to be more fragile than they need to be.
Although the one thing speaking in favor of buying Apple despite this is that they sell so many of the same machines that when one of these major design issues pop up, it's likely to build up enough steam and bad publicity that they fix it/implement an extended warranty repair program, whereas there's never a critical mass of people buying and complaining about the "Samsung Galaxy Book Pro" for Samsung to respond.
> Although the one thing speaking in favor of buying Apple despite this is that they sell so many of the same machines that when one of these major design issues pop up, it's likely to build up enough steam and bad publicity that they fix it/implement an extended warranty repair program
Apple has never admitted fault for their shoddy MagSafe charger cable insulation, which always end up disintegrating and spewing blue stuff all over my furniture.
I've had multiple cables flake over the years, and every time I bring the the charger to a Genius bar (so far: Australia, Japan, and Singapore), they've always fallen back to "policy" and blamed it on me for not taking care of it properly.
I hate to say this but I've been an Apple user my entire life and have always had a work and a home Macbook (amongst other machines) and also manage an entire team of Macbook users and we've never had the problem you're describing even once so it seems like either you have really bad luck and have gotten these repeated failures by luck or Apple was right and you're not taking care of these properly.
I'm talking over 200 Macbooks over the course of the last 14 years and not a single one has done what you're saying Magsafe, USB-C, or otherwise.
> we've never had the problem you're describing even once so it seems like either you have really bad luck and have gotten these repeated failures by luck or Apple was right and you're not taking care of these properly.
Well, I'm not the only one around me who's faced such problems, and they aren't caused by stress because the cables disintegrate at various points, not just near the MagSafe connector.
My guess is that it's humidity at work, since Singapore, unlike Cupertino, is ridiculously humid all year round — whoever sourced the white insulation for MagSafe cables probably didn't test them in high humidity environments.
Maybe not with Samsung but I've found other manufacturers to be better. Asus, for example, were very quick to resolve a battery issue I had for a laptop that was out of warranty. They even offered me a gift for my inconvenience. Apple, on the other hand, are only willing to fix issues if you pay them a substantial amount. Often a figure that approaches the cost of a new device.
I've heard plenty of anecdotes of people getting Apple to fix their Mac hardware even outside of warranty. Mostly in the US where they seem to care more about customer support. It's all anecdotes though so I have no idea how common it is.
I'd wager they get their stuff fixed out of warranty due to a class action lawsuit, rather than good will. Apple never wanted to fix any of my broken iStuff, even if I wanted to pay for it.
They (Apple support representatives) will lie to your face, telling you that to replace a headphone jack or a charge port, one has to replace the whole motherboard, totalling the device.
They can do even worse. I tried to get my battery replaced on an iPhone 5s and sent it via UPS. They returned it with a broken power button and refused the battery change for that reason. Apple support did not help and the “geniuses” of the local Apple Store were condescendingly pushing the fault on me. That was just before leaving for 1 month of vacation overseas.
Yep Apples stuff definitely has a lot of build problems as well. You can also watch one of Louis Rossman's rants for perpetual internal design issues that cause machines to be more fragile than they need to be.
Although the one thing speaking in favor of buying Apple despite this is that they sell so many of the same machines that when one of these major design issues pop up, it's likely to build up enough steam and bad publicity that they fix it/implement an extended warranty repair program, whereas there's never a critical mass of people buying and complaining about the "Samsung Galaxy Book Pro" for Samsung to respond.