You buy support contracts and software from Microsoft so you don't have to care. If Microsoft fails like in this case, you just shouldn't give them money. In all cases, no need to ask anyone but Microsoft for a workaround or other info.
Why even bother reading anything on this site or commenting here when you can always just go to the source or manufacturer? Obviously, you have all of the answers anyway. Its clear no one here has anything to offer you. The rest of us however find value in understanding the experiences of others.
