I used their online form to void charge which requires me to write justifications. I wrote a paragraph of it explaining that I didn’t authorized that charge and that I can’t even contact Rhapsody, because of bad phone number they have put in Amex system. They have checkbox that requires me to say if I ever authorized merchant in the past and if it was a subscription. I had to say yes to that checkbox because I did had their subscription like 8 years ago. They then flatly and simply refused to void those charges without giving me any reason whatsoever or letting me know how do I even avoid the future charges. I then filed appeal where I threatened to cancel the card and after yet another month of “review” they finally voided it. My card is at “Gold” level, I pay close to $200 in membership fees and I easily qualify for their Platinum level according to their frequent spam. It’s most certainly not member oriented.