I once said 'freedom of information' on a call with my bank, and magically all the insurmountable problems went away and I got a call back (a real call back!) within minutes.
Simply stating that you are considering contacting your attorney will ring the same alarm bell a little more reliably. A bank employee might not know - but should know - that literally nothing the bank handles is subject to FOIA, but they're trained to treat a threat of litigation seriously.
Yeah the funny thing is I was actually idly talking to myself while the person was busy typing something - 'Does FOI work with private organisations? Oh no of course not' then all hell broke loose on the other end.
