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>Measuring how long they are open for is just a pointy-haired boss side effect...kind of metric means anything.

I don't think such cynicism is warranted. Open issue time is a useful metric, at the very least over time, of how quickly developers are fixing problems and how complex they are becoming.

Certainly not something for a pointy haired boss to optimize exclusively for, but a useful bit of data to be taken into consideration with other measurements of performance.



Of all the KPIs for development teams, how-f-ing-long-will-it-take is a pretty 'key' one, IMO.

It's not the only factor, it's highly product dependent, but it is very relevant to most outward facing activity...




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