>It didn’t take long to arrive — but when it did, I noticed some damage to the outside of the packaging
Author signed off on a visibly destroyed package. This is where support stops in my country(also EU). Standard procedure is to either refuse damaged package, or open with courier as a witness and make damage protocol, documented with pictures. The fact Nintendo agreed to replace it on faith alone is quite good, pestering them with phone calls all week combined with fact they somehow send two units probably flagged him as a potential fraud.
This doesn't always work. Mail at my apartment gets delivered to a mail room. I have never been given a package directly. I had a purchase show up damaged once and I had no option to refuse delivery (the company replaced it though)
Author signed off on a visibly destroyed package. This is where support stops in my country(also EU). Standard procedure is to either refuse damaged package, or open with courier as a witness and make damage protocol, documented with pictures. The fact Nintendo agreed to replace it on faith alone is quite good, pestering them with phone calls all week combined with fact they somehow send two units probably flagged him as a potential fraud.