DHL is mostly subcontracted to local companies. Yes, drivers do that when they have a residential address, because they cannot pull the same trick with companies at factory/office hours, they hope it goes unnoticed with individuals.
But I also have a DHL driver doing the opposite: you stay at home all day and nobody rings; then you notice that the parcel is marked as delivered on the website. What? You get outside and you see the parcel was thrown in your yard over the wall/fence/portal. You go back to DHL website and you download the receipt, to discover a beautiful fake signature of yours forged by the driver.
So he just didn't bother to ring the doorbell to save 20 seconds. He saves 20 seconds and you lose several hours waiting for him...
Also, in this subcontracting company, the drivers have very bad equipment, they do not have winter tyres (and we are talking about a mountain area...), they do not have enough large enough vans, so the drivers try to ditch as many parcels as possible in any 'possible' way because otherwise they have no room for pickups...
The driver even showed up one day with a regular compact car... He had to come back.
> But I also have a DHL driver doing the opposite: you stay at home all day and nobody rings; then you notice that the parcel is marked as delivered on the website. What? You get outside and you see the parcel was thrown in your yard over the wall/fence/portal. You go back to DHL website and you download the receipt, to discover a beautiful fake signature of yours forged by the driver.
IN cases like that, I would have a very hard ethical time in pushing that issue of fraud onto the driver. To be honest, I haven't done that... but the thought would definitely cross my mind.
> You go back to DHL website and you download the receipt, to discover a beautiful fake signature of yours forged by the driver.
Depending on carrier, this has hellish consequences for customers who end up having to file loss/damage claims against the carrier. Your signature attests that you received it and it's intact, so when the signature is forged attesting to such, any claims filed are summarily denied.
(Consumers usually get their money back from the shipper as a matter of customer service, but the shipper still eats the loss.)
But I also have a DHL driver doing the opposite: you stay at home all day and nobody rings; then you notice that the parcel is marked as delivered on the website. What? You get outside and you see the parcel was thrown in your yard over the wall/fence/portal. You go back to DHL website and you download the receipt, to discover a beautiful fake signature of yours forged by the driver.
So he just didn't bother to ring the doorbell to save 20 seconds. He saves 20 seconds and you lose several hours waiting for him...
Also, in this subcontracting company, the drivers have very bad equipment, they do not have winter tyres (and we are talking about a mountain area...), they do not have enough large enough vans, so the drivers try to ditch as many parcels as possible in any 'possible' way because otherwise they have no room for pickups...
The driver even showed up one day with a regular compact car... He had to come back.